Apple Restore Me (Mobile that is)
July 30, 2008
Apple have updated their blog outlining the process of rectifying the number of problems with the Mobile Me service. Apple insist the issues only effect 1% of their customers and now all historic email has been restored.
I have to say the 1% of customers effected have a very large voice and they appear to be many of the major Apple bloggers. The newly discovered problem related to syncing over the air was certainly well blogged before Apple discovered it. The good news is, if you were effected by the deletion of data during a sync it is possible to restore the information. See below.
We have completed restoring Mail service, including historical messages, to all of the 1% of affected members. Thank you all for your extreme patience during this trying time. If you have been affected by this issue and are still having problems we have established a dedicated chat line to reach a MobileMe Mail specialist for help. Please use this dedicated chat line for Mail issues only. By completing this restoration of Mail services, we hope we have put the vast majority of MobileMe Mail problems behind us and can now focus on improving other aspects of this new ambitious service.
Yesterday (Monday) morning a syncing bug was discovered which caused contact and calendar data to not sync properly over-the-air with iPhones and iPod touch. For some users this caused their contact and calendar data to disappear from their devices, but not from their computers or the MobileMe cloud. When we fixed the bug in the late afternoon, the problem resolved itself for most users: their data simply reappeared on their iPhone or iPod Touch. If you are one of those affected users and your data has not automatically reappeared, follow the steps at this link to restore your data.
Keep to to date with the Status blog here.
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Filed Under Hotnews, Mobile | Tags: mobile me
Turns out I was afflicted by the sync issue, I discovered when I went to make an important (arn’t they all) call that none of my contacts actually had any data. Just names.
Just worked through Apple’s fix and it worked. I really hope the service gets sorted soon.